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Home » Shop Reviews

Puroexpress shop Review

Submitted by Alex on January 26, 2012 – 7:34 pm8 Comments

As a rule, I smoke Montecristo No. 2. In my personal opinion, they are the best cigars of all time. Looking for them, I stumbled on http://www.puroexpress.com/. They had quite low prices and claimed that they had the real deal as they were “located in a duty free zone”. This is what attracted me. I was a little confused because they don’t tell you how much shipping will cost and you will know it for sure only at the checkout (and it can take up to 21 days!).

I was also surprised that they ask you to pay separately for vacuum sealed packaging and Humidipaks. Until I entered my e-mail and card details, I couldn’t find out the shipping cost. This means that if the shipping cost was too much for me and I didn’t wish to complete the order, they would still have my card details. And what if they are scammers?

puro

Though I was a little bugged by this, I decided to make the purchase anyway. My cigars did arrive, but in 14 business days. It’s too much, in my opinion. I never paid for extra packaging and the parcel arrived damaged…badly. To tell you the truth, I didn’t know that cigars could be packed and handled that way.

Other stores from which I ordered before shipped my cigars vacuum sealed, with no questions asked. Moreover, shipping was free. When I complained about this to their customer service, they said that I should have chosen a pricier shipping option. With other sites, I was shipped vacuum sealed cigars with no extra charges, that’s why I thought that it was standard shipping.

And what’s worst of all, my Montecristos were fake. I have smoked enough Montecristos in my life to know that for a fact. I don’t write reviews very often, but I felt that I should post it to warn others.

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8 Comments »

  • Jonathan Wilson says:

    I don’t purchase from them too. Bad customer support and delivery!

  • Grey Morrison says:

    Poor shop!!! Poor cigars!!!

  • mich44870 says:

    I feel sorry for you, dude, getting fake cigars is not awesome.

  • meyer28 says:

    Hey, Jay,
    According to your review, this site is a pain in the a** :) – even if I was thinking about purchasing cigars from them and was advised by some friends, I won’t do it after this information. Thank you.

  • S. Michael says:

    These guys should really take packing master-class to learn how to pack things properly. What a shame!

  • Grey Morrison says:

    Just wanted to ask. What shop can you advise?

  • Alex says:

    My-Cuban-Cigars.Com is usually my top choice (I swear not to cheat on it with other websites again).

  • arzee says:

    I confirm ,puroexpress sells fake cigars!!
    I ordered on their website, money was withdrawn in spain, i received
    my cigar box from hongkong !!! banana leaves !!!
    a real copy for unexperimented eyes , but un smokable
    let everybody know about that