Comments on: Big Sticks Fine Cigars – Mesa, AZ

By: Kevin

Kevin — Thu, 25 Feb 2010 04:28:14 +0000

What a great place…Best cigar shop in the valley I have ever been to. If this place doesn’t have it then you dont need it!!!! Great prices as well. Location is the best. I wish I lived a lot closer to it. Hade a great time while smoking there and would highly recomend it to everyone.

By: Kevin Cooley

Kevin Cooley — Mon, 15 Feb 2010 19:57:20 +0000

My home away from home. I visit there pretty much on a daily basis. Bob is very knowledgeable, and has provided solid advise and recommendations on numerous occasions. A very comfortable environment and very friendly staff. The best cigar lounge I have ever had the pleasure of visiting.

By: Pat Kennedy

Pat Kennedy — Tue, 26 Jan 2010 08:58:17 +0000

Haven’t been there, but will try if ever in East Valley. I only go where I feel welcomed. If they can’t greet me at the store, then I’m out. I want to be somewhere friendly.

By: Kevin "Tank" Arco

Kevin "Tank" Arco — Tue, 24 Nov 2009 06:41:34 +0000

Big Sticks is “my” cigar lounge! I’m there 3-4 times a week to get some work done, relax, shoot some pool and enjoy the company of the great employees and patrons. Bob and Dave always have a suggestion on what to try when I don’t want to make a choice. To make it even better, the have cream soda, in a real bottle! I’ve been to almost every cigar lounge/shop in the valley and Big Stick is by far the best. I could go on, but I don’t think I can say enough good things about the lounge, selection, staff and atmosphere.

By: Blew Smoke Premium Cigars - Gilbert, AZ - Shop Reviews - PuffingCigars.com

Blew Smoke Premium Cigars - Gilbert, AZ - Shop Reviews - PuffingCigars.com — Fri, 13 Nov 2009 17:22:16 +0000

[...] Bob Guertin, owner of Big Sticks Fine Cigars, and new partner Dean DiStasio came across a dying cigar shop in the Chandler/Gilbert area they [...]

By: Dave

Dave — Sun, 08 Nov 2009 22:36:23 +0000

Hey Jack, right up front, I work for Big Sticks and this is my first time commenting.

The owner does have a working computer at Big Sticks in which customers do use and go to this site and other cigar sites.
Puffing is a great site. We all here enjoy it. I know for a fact the owner here at Big Sticks tells people to check out Puffing.

With that said, your way off, Jack. Or is it Jack off?

How would the store stay in business if it never had more than 5 customers? People do come in and buy cigars and then leave because they have a life and don’t always have time to sit in our awesome lounge area.

And from your comment you must shop there because you have attended a cigar party. We thank you for your support Jack. You are right it is a beautiful store with a great selection as told by all 5 of its customers. LOL.

I give great customer service so I would like you to come by and let me show you how good our service is. Call first so I can have the other 4 customers come by at the same time.
And thanks for the compliments.

Dave, employee, Big Sticks.

By: Jack of all trades

Jack of all trades — Thu, 29 Oct 2009 03:30:14 +0000

I think its pretty obvious that Big Sticks and the staff have been commenting on this site more than once. The comments seem rigged. I’ve never been in that place with more than 5 people in it (other than a party).

The selection is awesome at the store, but it has no atmosphere and even less customer service. Beautiful store though.

-Jack Brack

By: Dale Stelter

Dale Stelter — Sun, 27 Sep 2009 00:37:36 +0000

Just moved to Arizona and have been looking for a nice cigar shop. I found that Big Sticks has the best selection of any that I’ve been to. The owner has been more than happy to place special orders for myself, and the staff has the knowledge to steer me towards a lot of great cigars that I’ve never had before. Best part is that I haven’t met one regular customer that wasn’t friendly or willing to chat about great smokes! This place is one of the best I’ve been to! BTW, prices are great here as well.

By: Dale Russell

Dale Russell — Mon, 14 Sep 2009 23:55:34 +0000

I do not know the owner well except for stopping at the store to pick up some smokes about once a week. Being a business owner myself and after reading your comments, I wonder if the reason you feel you get followed into the humidor more than most has to do with how you conduct yourself or have conducted yourself in the past? How your dressed might even be a factor.

I know employees at my store tend to treat people that dress like a bum differently. It is wrong to do that but the general public tends to treat people differently when someone doesn’t look like their idea of normal.

Being left alone for only two minutes most likely has to do with giving good customer service if they come in to ask you if you need assistance. I like Big Sticks and the customer service there has always been great. I have been going there for almost two years. I have friends who shop there and they find the shop to be clean and friendly.

I have been to other shops in the valley (G Cigars in Scottsdale, Stogie Cutter in Gilbert, Churchills on Mill ave) and have been ignored the whole time I was there except when they took my money.

I like that someone comes over to ask me if I need help picking out a smoke or takes time out to tell me what’s new.
Because of the size of the humidor I can see it might be overwhelming to some who shop there.

Just my two cents

Russell

By: Jason Pearce

Jason Pearce — Sat, 22 Aug 2009 18:09:40 +0000

While I love the layout and decor of the shop, my experiences have been mixed. I’ve visited about a dozen times since the store opened and I would say that half of those times were enjoyable and half of them I have felt rushed.

The person running the place (I’m assuming he is the owner) tends to be a little unfriendly and usually won’t leave me alone for more than two minutes at a time in the humidor. If I have a question, I’ll come find you! It would be a much more pleasant experience if you would let me look around for a few minutes and see what you have before you try to get me to buy some obscure brand that you appear to be overstocked on. But I realize that others may not mind that.

The other times it was busier and I think because of that I was able to browse comfortably and enjoy the store without interruption. A few times there has been a lady working there (after reading above I see that it must be his wife) and her smile warmed the place up considerably. More of that please! They also have an excellent selection which is really the reason I keep going back now and then.

I still recommend the store to friends because of the selection. If you are looking for that hard to find stick, look for it here. But could benefit the owner needs to lighten up and try a little harder to be pleasant to those who may not be regular customers and/or friends. If I felt a little more welcome there I would visit more often and I’m sure others would too.