The story of how I ran into Cuban-Cigars-Store.Com is so simple that it is almost funny – I just googled “Cuban+cigars+store” and the first result I got was Cuban-Cigars-Store.Com. The site seemed nice to me – I am peculiar that way and think that design matters. It made me relax, feel like I was in Cuba and I could almost taste a nice Cuban stogie on my lips.

I examined their FAQ closely (I would recommend doing this to everybody before making a purchase). I always have some concerns with new stores, since Cuban cigars are not very cheap, but all of them dissolved as I saw that they promised to replace the order or refund the amount of the order if the cigars were not to arrive for some reason.

Once I decided that it was safe to deal with them, I ordered Partagas and Serie D No.4 Sbn B and Tasting Samplers 25 Belicosos and prepared to wait, since other stores sometimes made me wait for my package to arrive for over a month. Not this time, though. I got my cigars in six days, and they automatically applied a 5% discount on my order! I liked their approach to customers – it is nice to feel that you are appreciated.

I also thought that the cigars were more than good as did my friends at a little get together. I will definitely deal with Cuban-Cigars-Store.Com in the future.

I ordered a sampler first before making a big order. It is quite handy – they split open the boxes and let you order different cigars from these boxes so that you make up your mind before choosing a brand. I wish the previous website where I ordered my stogies had this nice feature.

Anyway, it was pretty much everything that was nice about this e-store. The order took 18 working days to arrive (!). I was one edge, but this I understand – sometimes, orders from other stores also took a long time to arrive.

What I don’t understand is why they sell fakes, because the cigars that came were definitely not real. Yes, they were not bad, but if you have ever smoked Cuban cigars, the first puff will be enough to tell that they are anything but authentic. I smoked them anyway, because I did not want to waste the stuff and they were not bad, but I won’t order from them anymore, because what I want from cigars is authenticity.

When I complained about this to my co-worker, it turned out that he didn’t make any order from Cubancigar-Shop.Com, but was also recommended this store by a friend.

This is why I decided to write my review, so you won’t be lured to this store by some ‘friend’.

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Anyway, www.bnbtobacco.com was the first site to catch my eye. The website does not have a sophisticated web design or mind-blowing interactive features, but, after all, I am not that easy to impress and it has everything that I need – refreshingly clear navigation and good usability. You can search for cigars and cigarettes and subscribe for their hot deals (if you don’t think that you receive enough e-mails already).

I also liked that you can track your orders right on the website. Usually with e-stores, they just give you the tracking number and you have to go to some other website (like USPS) and enter it there. So the Track Orders tab at Bnbtobacco is quite handy, in my opinion.

They also have one feature that would make my dad very happy if I used it for his birthday – gift cards. There is no fuss – you just enter the gift amount and the recipient’s e-mail, and, as far as I understand, it is enough to make someone’s day.

The e-store has Live Chat support and you can place your order toll-free 24/7 (God, these guys never sleep!). 24/7 support always adds credibility to the e-store.
I was pleasantly surprised by their large selection of products. You can order almost anything, from electronic cigarettes to pipe tobacco, which means that if I decide to order different products, I won’t have to look for them in a dozen of web stores and can get everything in one place and a single parcel.

I decided not to order cigars from this e-store for now and try something smaller at first, to make sure that they are good as they seem to be. I will report to you as soon I get my parcel.

I was also surprised that they ask you to pay separately for vacuum sealed packaging and Humidipaks. Until I entered my e-mail and card details, I couldn’t find out the shipping cost. This means that if the shipping cost was too much for me and I didn’t wish to complete the order, they would still have my card details. And what if they are scammers?

Though I was a little bugged by this, I decided to make the purchase anyway. My cigars did arrive, but in 14 business days. It’s too much, in my opinion. I never paid for extra packaging and the parcel arrived damaged…badly. To tell you the truth, I didn’t know that cigars could be packed and handled that way.

Other stores from which I ordered before shipped my cigars vacuum sealed, with no questions asked. Moreover, shipping was free. When I complained about this to their customer service, they said that I should have chosen a pricier shipping option. With other sites, I was shipped vacuum sealed cigars with no extra charges, that’s why I thought that it was standard shipping.

And what’s worst of all, my Montecristos were fake. I have smoked enough Montecristos in my life to know that for a fact. I don’t write reviews very often, but I felt that I should post it to warn others.

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To be honest, I would point out two stores I liked the most because they gave me what I wanted for a good price, in a specified time period, always rendering me help when I needed it. I’d like to share my experience with you and try to be honest about both of them.

Knowing from bitter experience, it’s my rule of thumb to look for 4 factors:
Price range
Reputation
Shipping and return policies
And the last, but not the least, customer support

The first online store selling cigars and accessories from my list is GoCubans.com, I’m sure many of you are already acquainted with it. It was advised to me by a friend, he was so satisfied with his several orders made there that literally shouted out very loud about it on every corner, to every friend or acquaintance. I thought I have to try it, otherwise he wouldn’t leave me alone for years to come.

So here I am – the site looks good, nothing special but at the same time it is easy to navigate (and it really means a lot to most of us).

The prices are good and very competitive, and it surely makes you feel better, especially with this global crisis that doesn’t seem to end.

As I said, I’ve been advised by a friend, so it didn’t even come to my mind to search for site reviews and ratings. Hum, I think I was a little blinded by my friend’s enthusiasm because I never buy cigars from totally unknown places. In fact, their location scares me a little – they give two addresses on their contact form: one is Luxembourg and the other is Saint Kitts and Nevis. Since I’m situated in the United States, I would be glad to get something from Europe more likely than a place I barely know. Besides, I noticed some grammar mistakes while reading their FAQ section, and though it’s not a big deal, I would rather read pure English, and not its international version.

Anyway, those are small things, so let’s forget them. What I really liked about them, was their shipping policy. No matter what cigars you choose to buy, they will be shipped for free – no restrictions! However, cigars are delivered from 3 to 22 business days, and while it’s great in the first case, the second option doesn’t please me at all.

As for Return policy, they do not have this topic included in their F.A.Q section. Strange because I know that almost every store considers it to be their duty to let their potential customers know about their shipping/return policies. I had to contact their customer support, and after a couple of days (it’s not their strong point either) they finally replied my email back.

Yes, customer service – the last point on my list but by no means the least. Sorry, guys, you do a lot of great work, like providing your customers with best prices and free shipping but your customer care didn’t impress me at all. You didn’t answer all questions; sometimes it takes you several days to tell me two words and your way of communicating is not one of the most polite I’m used to. I will be buying cigars from you in future but strongly advise that you change your way of behavior with customers.

The second store from my list is Cuban-Cigar.com. I found it on facebook, yeah, I know, it’s much more reliable than my friend . At first, I added them as my friends and started chatting with their personnel. All questions were answered in time, in a very polite manner and since I got interested, I entered their website to get more details.

Not bad at all, you know, and like the first store, it was very easy to navigate. You won’t find here any tangled labyrinths – everything is simple and clear like water.

The wide range of cigars on the left, such information as “FAQ”, “Contact page”, “Order Status” and “Shopping Cart” atop, attractive promos right in front of you. Oh, and for those who like reading useful information about cigars, section “Useful” below cigars brands. What else do you need?

Prices vary but everyone will find cigars he/she could afford. I really like their range – I must confess I found several brands and cigars I couldn’t find anywhere else. Even if they were sold out, they were back in stock in a short period of time, and their nice customer service representative, Ms Sara Shults was always so courteous to let me know about it.

I was surprised to know from some of my friends that they already know this store and consider it as one of the most trustworthy on the market. They made several orders, and have never had any problems to deal with. In case they had questions, Sara was always there to help and assure that everything was fine.

Their free shipping starts from $200 spent. Some may consider it a little too high but not when it comes to real Cuban cigars. Yes, it was hard for me to take the decision, but after some thinking and reassuring from Sara’s part that if I don’t like their cigars for any reason, I could always return them back and get a reship or even a refund, and they would believe on my bare word, I made up my mind.

I got them in 3 (!) days! Wow! That was super-fast, considering these were Winter Holidays, and all of them looking and tasting perfect, like real Havanas should look and taste. Unfortunately, they are able to use only carrier when shipping to US, and that is USPS but that doesn’t matter a lot to me as far as they do their job properly.

Finally, their excellent customer support I’ve been mentioning about earlier. She’s one of the best, one of the most polite and caring customer support persons I’ve ever met in my life. No rude words, no impatience when communicating with me (and I’m telling you, I’m not the best client on Earth:)). Always helped me with details, answered the most stupid question and never got hard on me. I really appreciate that, and though $200 minimum for free shipping confused me at first, I finally made an order thanks to Sara.

I’d like to thank both stores for their effort in making me happy, and hope my experience will help you choose the best online store in future.

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This is exactly how Fumatore di Sigaro was to me. It is the newest cigar shop in Cape and I couldn’t wait to try it out. I kept hearing all these great things about the selection of cigars in the humidor and the great lounge that they had. I just had to go check it out. Fumatore di Sigaro translates to “cigar smoker”. This is exactly who this lounge is made for, it is the cigar smokers heaven.

When you walk in the friendly owner Scott is always glad to see new and returning customers to his shop. He is extremely knowledgeable about almost every one of the sticks in his huge humidor. He is there to help you find the right stick for you and if you’re new to cigars he is willing to teach you everything he knows.

The shop is set up very well thought out, and well set up. When you walk through the door you will see and great size glass humidor with a very large selection of cigars. After you pick out a fine cigar you are able to go around to the back where you have plenty of recliners to choose for, you may even want to bring a few friends and play poker on the fine table. There are two very large TV’s to sit and watch the big game if that’s more your thing. Another great thing about this lounge is the great line up of cigar representatives he has doing events. From Oliva to Alec Bradley he has all the major brands covered.

This lounge is just like those new cigars you find where at first it is so exciting to finally have one. Later you find that you cannot go without them, you find yourself filling your humidor with boxes of them. Fumatore di Sigaro is the same way you cannot stop going back. I have been to plenty of different cigar lounges and this is my new favorite. It is a great place to hang out with other cigar smokers with the same passion as you.

1720 KIngsway Drive Suite 101 Cape Girardeau, Missouri 63701
Store Hours: Mon – Sun 10am – 9pm
573-803-2200
info@fumatoredisigaro.com
Visit Fumatore di Sigaro

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Convenience in making a purchase is really important for me. I am a businessman and not a computer genius to parse the site usability puzzles posed at http://www.cubancrafters.com,so I didn’t even place an order on that site. I basically spent about 20 minutes trying to find the cigars I needed and couldn’t find some of them at all. I doubt I’ll ever visit them ever again, not to mention actually buying there.

I had a better experience with http://www.cubanlous.com/ at the beginning. The site has a pleasant interface, so I ordered a couple of times. Firstly everything was quite good, but once it took them too long to deliver my order. The support couldn’t explain anything clearly, and just told me to wait or place another order. Maybe I am a picky customer, but it turned me off. I had a similar situation with http://www.cigarone.com/.

Nevertheless, when http://www.cuban-cigar.com delayed the delivery of my order, they got very concerned. Moreover, they apologized for the delay which was a very pleasant surprise. Sometimes I make purchases from this site, but it is not my favorite. Though its support pleasantly amazes me all the time.

One of my friends recommended me http://www.puroexpress.com saying they were cheaper. I looked through it and prices were really lower. I bought cigars from them a few times and I was happy about it for a while… Until I found another Cuban cigar store.

It was http://www.my-cuban-cigars.com. On the one hand its design doesn’t look attractive, but on the other it is very simple and convenient. Prices are a bit higher than on the previous ones. See, it’s very important for me the cigars be authentic, but how do you know they don’t lie to customers? Every shop says that they are the only official representatives of 100% original Cuban cigars. You never know until you taste! That was exactly what I’ve done – placed an order. The shipping was really quick, moreover the cigars were packed in hermetic packaging (usually it is just shipped in a box). But the packaging wasn’t the only thing that impressed me. It was the cigars! They were of excellent quality! It was only then that I understood why their prices are different from other websites, because the cigars are different too.

In the beginning, as an ordinary customer, I just googled for shops and checked them out. Oh, once the shop just charged me and I didn’t receive a thing. No wonder they have closed some time ago so let’s forget them. Later when I became an advanced user, I understood that one usually chooses a Cuban cigar shop by 5 features: authentic cigars, price, shipping time, pleasant customer support and maybe usability of the site. Everybody chooses what is more or less important for him. Price was not my number one point.
Even though prices in many online shops are lower than on http://www.my-cuban-cigars.com, the quality of their cigars, quick and reliable delivery and of course quality support speak of itself and here I am – their client for 3 years. I’ve tried many other shops, but regardless I always come back to my-cuban-cigars. I think that everyone who appreciates quality will like it too. At least if you are a bit like me.

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When shopping online for premium cigars, you look for the best prices and great customer service. You could spend hours browsing various sites trying to find the best deal on your favorite stogie. With so many options, how do you find the website that’s right for you? What sets themselves apart from the rest and how do they do it?

One very good site to use is 2000cigars.com. The company based out of Massachusetts makes sure they have all of the finest selection of cigars for you to choose from. From Arturo Fuente to Rocky Patel, they’re sure to have exactly what you’re looking for. What sets this site apart is the free shipping to anywhere in the US, no matter how big or small the order may be! That is huge because other sites may give you free shipping but only if you spend large amounts of money. International shipping is also available. They also have a search feature! If you don’t know exactly what you’re looking for you can look it up by color, origin, strength, and even price.

Great customer service is also key. In the unlikely case you receive a defective product, you can send it back to them and they will ship you a new box at no cost to you. If a return is necessary, they will give you a full refund; you just pay the price of return shipping. They give you a whole 30 days to decide as long as you don’t open the sticks!

You can find all of the major brands from Dominican Republic, Honduras, Mexico, and Nicaragua. They have very competitive prices and many are cheaper than other sites on the web. They quote “We want our customers to stick with us, that’s why there one of the best on the net.” Check out 2000cigars.com. You’ll be glad you did.

Every cigar lounge owner goes through the same type of questions. Every lounge is different for a reason. Who do they want to appeal to and what do they want their lounge to be? Do they want to have great customer service or the best prices around? Do they want to have a place where you can smoke a cigar and watch the game or hold a business meeting? Should they sacrifice seating for an epic humidor? These things, like a handmade cigar, define and ultimately make or break a lounge.

The St. Louis Cigar Club 94 Lounge has asked and answered all of these questions and has crafted a truly fine product. The lounge chose great customer service for the “wrapper”. Whether you are new to the cigar experience or an aficionado, they have someone there to help you find the perfect smoke. They have very competitive prices and a humidor that is substantial to say the least.

Their “binder” is the comfortable feeling of the lounge when you walk in. Whether it’s unwind time just for you after a long hard day or small talk with some of the regulars, you know there’s a seat for you. It is also a great place to go to watch your favorite team play on one of their TVs. They also have a well stocked bar if you feel like enjoying a nice scotch, whiskey, or beer while smoking one of your favorite cigars.

Most importantly, the “filler” of this lounge is the feeling you have when you leave. Many of the regulars you may have just met say goodbye as you’re going out the door. You know that you’re welcome back any time and you realize that you are already looking forward to your next visit. The filler in a cigar is what gives you so much of the taste of the cigar and is ongoing throughout the entire smoking experience. You realize that the friendly atmosphere is the perfect “filler”. This cigar lounge appeals to everyone and turns into a regular gathering spot.

With smoking bans in many cities it is hard to find a place like this… especially one that is so affordable! It gives you the smoking experience that you are looking for and a homey feel. After all, that is really what a cigar lounge should be all about. It’s making sure you have the perfect blend of customer service, selection, and enjoyment, just like many premium cigars: with the wrapper, binder and filler.

Club’s Contact Info

13347 Olive Blvd.

Chesterfield, MO 63017

314-205-8515

Hours: Mon – Sat: 12:00 pm – 10:00 pm

Sun: 12:00 pm – 5:00 pm

Review by David Carley.

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Burn by Rocky Patel

Burn by Rocky Patel
239-653-9013
9110 Strada Place
Naples, FL, 34108
Visit Burn by Rocky Patel

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